Make a claim

No-one likes making an insurance claim. Not only does it mean something’s gone wrong, it usually also means complicated forms, endless phone calls and wasted time.

At Mariner, we make the claims process as easy and painless as possible. Contact us straight away and we’ll get onto getting your issue sorted.

To make it easier for us to process your claim, keep these guidelines in mind:

Do what you can to prevent any further damage or loss. We will reimburse expenses reasonably incurred in this way.
However, don’t incur any expenses settling loss or damage before you speak to us.
Report any burglary or malicious act to the police immediately.
Pass on any communication you receive about the incident to us.
Don’t agree to pay, settle or decline any claim.
Don’t admit responsibility or liability.

Make a claim and we’ll get you back on the water as soon as we can.

Policy details

Policy number

Excess

Firstname (of person completing the form) *

Surname *

Email address *

Phone number *

Street address / PO box *

Suburb / Rural Delivery

City / town *

Postcode *

Vessel details

Vessel name / number

Make

Model

Vessel type *

Incident details

Time *

Date *

Location *

What happenned *

Full details of the damage to the insured vessel *

Speed *

Weather conditions

Good

Fair

Poor

Water conditions

Calm

Moderate

Rough

Tide

Low

Mid

High

Wind Speed (knots)

Under 15

15-29

30-40

Over 40

Purpose For Which The Vessel Being Used *

Hire

Business

Pleasure

Racing

Road transit

Moored

Other

Please tell us what the vessel was being used for

Helm Person At The Time Of The Incident

Relationship Of Helm Person To The Insured

Had the helm person (or driver towing the vehicle) consumed any intoxicating liquor or taken any drug within 12 hours of the incident?

Yes

No

This information is required

Assessment details

Address of where vessel can be inspected

Street address

Suburb

City / town

Estimate for cost of repairs obtained *

Yes

No

Please tell us if you have obtained a cost for repairs

Action (if any) taken to minimise loss, damage or liability

Ownership details

You own all the damaged/lost property *

Yes

No

This is required

You have any other insurance that covers this claim *

Yes

No

This is required

Theft details

If burglary / theft / loss / malicious damage occurred, the police have been notified *

Yes

No

Not applicable

This is required

Other parties

No liability should be admitted by you, or any offer made to compensate for damage. All communications recieved should be forwarded to us immediately.

You consider the incident to be the fault of any person other than yourself *

Yes

No

This is required

Declaration

I/we declare that to the best of my/our knowledge and belief these particulars are complete and accurate. I/we have not withheld any information or details of previous claims or any other material fact likely to affect acceptance of this claim. I/we: a. Agree to give any further information required; b. Understand you require this personal information, which will be retained by Mariner Marine / Vero NZ Limited before you can evaluate my/our claim; c. Authorise the disclosure of this personal information regarding the claim to other parties; d. Authorise the obtaining by Mariner Marine / Vero NZ Limited from any other party personal information about me/us that is in your view relevant to this claim; e. Authorise the obtaining by Mariner Marine / Vero NZ Limited from any other party personal information about me/us that is in your view relevant to this claim; f. Authorise Vero NZ Limited to place details of this claim on the database of "ICR Ltd, PO Box 474, Wellington", where it will be retained and available to other insurance companies to inspect; g. Understand that I am/we are entitled to have certain rights of access to and correction of the personal information held by Vero and ICR Ltd.

Please email us separately with any supporting photographs as this will assist your claim.